Villa Automotive & Autobody

I dropped in a little over an hour before closing time, needing to smog my vehicle. I was greeted right away and the next thing I knew, I was checked in, checked out, and my car had passed the inspection! I couldn’t have asked for more friendly, prompt, knowledgeable, and trustworthy service. Their prices are fair, and they can service and repair pretty much everything imaginable for your automobile. I appreciate the fact that they’re not a dealership or a franchise, with profit margins and labor hours dictating their every move. I feel safer with their experienced mechanics who are familiar the ‘mechanics’ of a car and can identify any issues without connecting a little machine to get the code to put in Google. At Villa’s, they’re knowledgeable and trustworthy, and stand behind their work 100%. That’s a peace of mind you won’t get at Jiffy Lube or your local ________ dealer. Thank you, Villa’s. You’ve definitely got a new devotee here…!

For SLO county, Villa does it all, the first time. Sinple oil changes to complete engine work all done by Certified mechanics or even a mechanical Engineer. They are open 7 days a week, provide free rides, own their own towing service and body shop. ATTN GERMAN CAR OWNERS: Don't waste your time and money elsewhere (like I have). Villa has the mechanics that the other guys wish they had! Call or just go in, first.

Five stars! It was my first time in and I was happy that I could just drop in for a smog check. It didn't take long but while I was waiting I heard the some of the staff talking to customers. It was nice to hear the great customer service when they were explaining the issues clearly and spelling out the options for the customers. I believe Villa Automotive is fair and honest. It was also fun to look at the pictures on the walls with the company history. I'll be returning when my car needs work.

Great service! Very patient, friendly and understanding staff. I had an appointment for a smog. I arrived on time with a leak in a tire. They postponed my appointment and recommend I get the tire fixed before the local tire shops closed. They continued with the appointment upon my return, like 30 minutes past appointment time. Showed caring for customers best interest. Highly recommend this shop.

The customer service is wonderful. The technicians skills are above board. They have a full complement of diagnostic tools for any kind of tricky electrical or computer problems. I do wish the prices were a little lower, but there could be very good reasons as to why they are what they are. Place is excellent and they're open 7 days a week and their hours are outside normal business hours so the working professional can easily drop off and pick up their car.

My car has been working excellent since the repairs were done one month ago. My Ford Fusion needed a repair and I chose villa automotive. Their customer service was outstanding. The gentleman helped me used my max care service contract and was upfront with me about the costs and what repairs were going to be done to my car. I left my car and they provided me away to get home also they picked me up from work when the service was completed. What a great experience they provide. Thank you so much.

They had our work truck for one week. They never called to update us. We called daily to check on it. At the one week mark when I called Rich was annoyed and said “you guys call twice a day and I told you we need to get a lift”. I was put off by his demeanor as I was just checking the status of our truck as it had been a whole week. I wonder if he wouldn’t call on his truck if someone had it for a week and still hadn't put it on a lift so they could diagnose what was wrong. Paid $180. No diagnostic results and it’s not fixed. I’m actually OK that it’s not fixed and that there’s no diagnostic results. I’m not OK with the lack of communication and him being short with me on the phone because I called to check on the truck that my husband uses for work daily. Their message on their phone says they are honest, fair, cost-effective, and can fix anything. I would say that’s not true and they can add, they are poor communicators. When I picked the truck up, the guy pulled it around, and jokingly said “well, it still runs”! Very unprofessional. The gal at the front desk was very sweet.